Refund Policy

Last Updated: June 2026

Welcome to The Symphony Music Academy. We strive to provide quality music education and connect students with qualified instructors. Please read this Refund Policy carefully before making any purchase or enrollment.

1. Course Enrollments

Once a student enrolls in a course and the enrollment request has been submitted to the instructor, course fees are generally non-refundable.

Refund requests may be considered only in the following cases:

  • Duplicate payment made for the same course.
  • Technical errors resulting in unsuccessful enrollment after payment.
  • Course cancelled by the instructor.
  • Course cancelled by The Symphony Music Academy.
  • Instructor is unable to provide the course as advertised.

All refund requests must be submitted within 7 days of the payment date.

2. Trial Classes & Workshops

Payments made for trial classes, workshops, masterclasses, events, or demo sessions are non-refundable unless the event is cancelled by the organizer.

3. Teacher Services

Payments made for lessons, classes, or music training are subject to the individual instructor's attendance, cancellation, and rescheduling policies.

Students are encouraged to communicate directly with their instructor regarding class scheduling issues.

4. Wallet Coins & Credits

Coins, credits, wallet balances, promotional credits, bonus credits, and reward balances purchased or earned on the platform are non-refundable and cannot be redeemed for cash.

Promotional credits may expire according to the terms of specific promotional campaigns.

5. Lead Purchases by Teachers

Teachers who unlock student leads using wallet coins acknowledge that lead information becomes accessible immediately after purchase.

Lead unlock charges are generally non-refundable except in the following situations:

  • Invalid or fraudulent lead information.
  • Duplicate lead purchase charges.
  • Incorrect wallet deductions due to technical issues.

Such issues must be reported within 48 hours of the lead purchase.

6. Refund Processing

Approved refunds will be processed through the original payment method used during the transaction.

Depending on your bank or payment provider, refunds may take between 5–10 business days to reflect in your account.

7. Chargebacks

Initiating a chargeback without first contacting our support team may result in temporary suspension of your account while the dispute is reviewed.

8. Account Suspension or Termination

No refunds will be provided for accounts suspended or terminated due to violations of platform policies, fraudulent activity, abuse, or misuse of services.

9. How to Request a Refund

To request a refund, please contact our support team and provide:

  • Full Name
  • Registered Email Address
  • Transaction ID
  • Course or Service Name
  • Reason for Refund Request

Email: support@thesymphonymusicacademy.com

10. Policy Changes

The Symphony Music Academy reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

By using our platform and making payments through our services, you agree to this Refund Policy.